01How we deliver
Everything in the shop is digital; nothing is shipped. When your order is ready we email you, and you can download your files from your order page or your account at any time.
Each product shows its delivery time. The clock starts once we have everything we need from you (for example your current CV or details). If we need more from you, we’ll ask by email or WhatsApp.
02Cancelling before we start
Changed your mind? If we haven’t started working on your order, email us and we’ll refund you in full.
03After we’ve started
Changed your mind after we’ve started but before we deliver? We’ll refund 50% of the order, because part of the work is already done.
Once your order is delivered there’s no refund for a change of mind. Instead, we’ll fix anything that falls short within the revisions included with your product; ask for them within 14 days of delivery.
If we can’t deliver what you ordered, or we’re more than 7 days late without agreeing a new date with you, you can choose a full refund.
04Portfolio hosting
Portfolio sites include the first year of hosting. Nothing renews automatically: before the year ends we’ll contact you about keeping the site online, and you can decide then.
Your domain name is included, in the first year and at renewal, as long as it costs under 10 KWD a year. If you want a domain that costs more, we’ll tell you its price before registering it, and you pay that domain’s yearly price.
Renewing hosting costs 35 KWD a year. It keeps your site online with HTTPS and security updates, and includes up to 3 small text or photo edits during the year.
If you don’t renew, your site stays online for 30 days after the year ends. After that it goes offline, and we’ll send you your site’s files if you ask.
05Custom projects
Unless the proposal says otherwise, custom projects are paid 50% upfront and 50% at launch. If you cancel partway through, the deposit isn’t refunded: you pay for the work done so far, and anything you’ve paid beyond that is refunded.
06How to ask for a refund
Email hello@retainr.tech with your order reference (it starts with RW-, and it’s in your confirmation email). We’ll reply within 2 business days.
Approved refunds go back to the card or KNET account you paid with, through Tap Payments. How long it takes to show depends on your bank.